FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. Different items have different MOQ, and we support a trial order before bulk orders.

Do you support OEM/ODM?

YES, we can prototype and customize the ideal product for your specific application.

What is the average lead time?

For samples, the lead time is 1-3 days. For mass production, we can deliver by batches and first batch can be delivered in 7days after receiving the deposit payment. The lead times become effective when we have received your deposit, and we have your final approval for your production. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

We accept TT, Western Union, and Paypal. 30% deposit in advance, 70% balance paid before shipping.

What is the product warranty?

We warranty our materials and workmanship for 1-3years depending on the paticular items. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Are you CE/FDA approved?

YES, we have our own EU representatives and free sale qualification and we are the first Chinese factory approved by FDA. We are CE/FDA/TGA/ISO approved.

How can I order?

You can leave a message on our website or email us and we'll be in touch within 24 hours to follow your needs.